Privacy policy.
The Truffled Hog is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. The below policy outlines how we aim to achieve this and includes the information collected when:
you use our website www.thetruffledhog.uk
you make a restaurant reservation, book an event or hire our venue via email, phone or in person.
you make an enquiry on our website.
someone is interested in gaining employment with us.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you provide to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
The Truffled Hog is an independent Delicatessen & Wine bar based in Stokesley, North Yorkshire. Our registered address is: 28 College Square, Stokesley, TS9 5DN
How do we collect information from you?
when you make a reservation, book onto an event or hire our venue via email, telephone or in person.
when you place an order online for collection or delivery.
when you inform us of any dietary requirements or allergies via email, telephone or in person.
make an enquiry.when you sign up to our marketing emails.
when you purchase gift vouchers.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a reservation, book to attend an event, hire our venue, purchasing items for delivery or collection, purchasing gift vouchers. We will collect this information, so we can fulfill your booking request.
When you make a booking:
The Truffled Hog allows bookings for individuals and groups, including events and private hire of the venue. The information we collect from you may include:
title
name
email address (used for booking confirmation and post-experience/event feedback emails)
home or work address
billing information taken for payments, deposits, ticketing, or gift vouchers
telephone number
company name
dietary requests to inform us of any allergies you may have
marketing preferences (whether you opt-in or opt-out)
When you visit The Truffled Hog
marketing responses (where applicable)
survey responses
current and past reservation details
Location information
If you use our website, we may receive your generic location, for example, city.
Careers
You may submit your CV if you’re interested in working for us to hello@thetruffledhog.co.uk. This information may include:
personal details
employment details
education
salary expectations
other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at hello@thetruffledhog.co.uk.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a reservation/booking because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
internal record keeping.
send you service emails (booking confirmation and post-experience feedback).
improve our products and services.
send marketing communications if you have opted in to receive them.
we may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
How and where do we store data?
We will keep your personal data secure and will only use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes. Furthermore, you can change your marketing preferences at any time by contacting us by email at hello@thetruffledhog.co.uk, please ensure the subject heading of the email is marked as “Update Marketing Preferences”.
You have a right to request a copy of the personal information that The Truffled Hog holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: hello@thetruffledhog.co.uk, please ensure the subject heading of the email is marked as “Data Request”.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. If you have opted in for our marketing materials, then you will continue to receive these. If you wish to opt out then email hello@thetruffledhog.co.uk, please ensure the subject heading of the email is marked as “Unsubscribe from Marketing Communications”.
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
third parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third-party cookie usage is governed by the privacy policy of the third party placing the cookie.
opting out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Changes to this statement
The Truffled Hog will occasionally update this Privacy Policy to reflect government guidelines, company and customer feedback. The Truffled Hog encourages you to periodically review this statement to be informed of how The Truffled Hog is protecting your information. This policy was last updated in March 2022.
Contact Information
The Truffled Hog welcomes your comments regarding this Privacy Policy. If you believe that The Truffled Hog has not adhered to this Privacy Policy, please contact The Truffled Hog at hello@thetruffledhog.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.