At The Truffled Hog we pride ourselves in providing excellent customer service in beautiful safe surroundings.

BOOKING TERMS

When you reserve a table or order our products online, a confirmation will be sent by The Truffled Hog, this is then a binding contract between both parties. If we are unable to accept your order or confirm your table reservation, we will inform you of this as soon as possible and will either issue a refund or offer an agreeable alternative or solution.
This might be because the product is out of stock from our suppliers, because we have identified an error in the price or description of the product, or a system error causing an overbooking.

EXCLUSIVE USE

The venue is available to hire exclusively, a contract will be provided detailing exact date and timings, which both parties will sign to confirm and agree. No external caterers or beverages can be brought on site without written consent in advance. All music is provided in house, no external equipment should be brought site without prior written consent.

PAYMENTS

In our restaurant we use Square Up, POS and Stripe/Paypal for all online payments. Payments are non refundable unless explicitly agreed in advance.

CANCELLATIONS/REFUNDS

You must inform us 72 hours prior to your booking to make changes or cancellations to avoid lost deposits or non transferable bookings. refunds will only be issued in extreme circumstances and at the discretion of the management team.

FEEDBACK

We value all feedback, this assists us in continually enhancing our customer service and product offering. Please do contact us via email hello@thetruffledhog.co.uk so we are able to fully review and respond directly. We do not engage on social media with any threatening or aggressive behaviour.